Legal
Privacy Policy
How we collect, use, and protect your information when you apply for a rental or contact our team.
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Information we collect
When you submit a rental application or contact us, we collect the information you provide — such as your name, phone number, email address, city or ZIP code of residence, intended use, and rental preferences.
We do not request Social Security numbers, full driver's license numbers, license photos, or other sensitive identity documents in the initial lead form. Sensitive verification is handled through a secure process after your inquiry, only when required.
How we use your information
We use the information you provide to review rental eligibility, respond to inquiries, coordinate vehicle pickup, and communicate with you about your application.
We may also use contact information to send follow-up messages where you have consented, including SMS updates about your application.
How we share your information
We do not sell your personal information. We may share information with service providers who help us operate (such as a CRM) and as required by law.
Your choices
You can decline to provide information, though it may limit our ability to process an application. Where we send SMS, you can opt out at any time, and we will not send promotional SMS without your consent.
Data retention
We retain application information for as long as needed to respond to your inquiry and for legitimate business recordkeeping. This policy may require review by the business owner and legal counsel.
Contact
Questions about this policy or your information can be directed to our team through the contact page.
Questions about your rental?
Our Raleigh-based team is happy to walk you through any policy before you apply.
This page is provided for general information and may require review by the business owner and legal counsel. Rental terms are governed by the signed rental agreement.